Dotcom Logistics Products & Services

Dotcom Logistics was created with the sole aim to provide supply chain technology solutions and consultancy to Small to Medium Enterprises covering:

To-date, Dotcom Logistics have in its portfolio systems and services that include:

• Warehouse Management System (WMS) that incorporates an automated logistics service billing module and real-time warehousing activities monitoring and management.
  Download PDF - CRiSTAL Overview.pdf (opens Adobe Viewer)

• Customer Services Management (CSM) that incorporate after-sales service and warranty management. The Customer Service Management includes a Part Inventory Management System that supports the after-sales sales service which can be interfaced to the CRiSTAL WMS.

• Wireless Infrastructure Solutions (WIS) are growing exponentially. Today the hardware standards mean that differences between vendors hardware are minimal. So implementation experience and service ability is the main differentiator in suppliers. Dotcom Logistics can advise you on hardware from all the main wireless vendors in the Australian marketplace.

• Material Handling Solutions (MHS) - Integration of hardware to software applications is now far easier with the development of Microsoft’s BizTalk application. Dotcom Logistics and our Microsoft technology partner CIT can integrate your various legacy systems.

• Supply Chain Technologies (SCT) are just tools to enable supply chain visibility. Dotcom Logistics can assist you to understand what you need to do to ensure we can maximise your existing technology investments to create a value-add solution and give visibility to your supply chain.

• ECommerce Applications (ECA) is all about integrating your in-house legacy systems but more importantly communicating with your suppliers, customers and transport providers with the aim to reduce your cost to serve. Allow Dotcom Logistics to map out a solution for your organisation.

• Networks and Software Applications (NSA) – Dotcom Logistics supports the use of Microsoft Small Business Server (MSBS) and associated applications which are all implemented and supported by Certified Microsoft Professionals as part of our implementation team.

CRiSTAL Warehouse Management Solutions

CRiSTAL WMS was conceptualised and developed by a team of operationally experienced logisticians for small to medium enterprises (SME). Although developed as a low cost WMS, the system is rich in features and functionalities that are usually found only in packages that cost much, much more.

CRiSTAL WMS is very scalable, so if a stand-alone application, in each warehouse, is not desirable we can equally provide an Application Server Provider (ASP) solution where each warehouse is managed from a centralized data centre using the Internet as the communications layer. So our WMS is designed to be highly configurable but easy to use.

All systems are based on Thin Client Architecture that enable them to deploy in a Microsoft operating system either as a standalone workstation, on Local Area Network or Wide Area Network (WAN) via the Internet communication backbone. We based the application on a suite of Microsoft applications (SQL Sever, Small Business Server, BizTalk and coded in Visual Basic) to help keep your costs low.

Our customers benefit as the CRiSTAL WMS application can be provided at very competitive rates, with short implementation lead-times and low maintenance costs.

Even when customisation is required, now or in the future, Dotcom Logistics and CRiSTAL (Singapore) is committed to keeping the cost down.

CRiSTAL WMS is supported by a team of operationally experienced Logisticians. Our WMS aims to be a strategic asset to your business operation, rather than hamper it.

A detailed CRiSTAL functional specification Powerpoint Slide presentation will be emailed to you after you have completed the Contact Form.

CRiSTAL WMS - Core Functionality

The system is rich in features and functionalities that are usually found only in packages that are cost much much more.

Core Functionality

• Receiving
• Crossdocking
• Putaway
• Storage
• Sales Orders
• Customer Order Reservation
• Duplication of Master Sales Order
• Load Planning
• Picking – Paper or Real-time RF Communications
• Despatch
• Delivery Confirmation
• Kitting

Product and Stock Ownership

Multi-warehouses

Logistics Service Billing

User- definable Multi-Language - CRiSTAL WMS also incorporates user-definable field names and multi-language capability.

Shipment / Container Management

Vehicle Management

Stock Rotation Control

• Receipt Date
• Use-by or Expiry Date
• Production Date
• Lot Numbering
• Batch Numbering
• Serial Numbering
• Size/Colour/Style

Seagate Crystal Reports - To meet the many different reports that demanded by different clients, Seagate Crystal Reports is included as a standard feature.

Configurable for RFID, Voice Picking and integration to Material Handling Equipment i.e. Interface to ASRS Systems.

Customer Service Management

Customer Service Management is designed to meet the requirement of manufacturers and distributors of appliances and equipment that needs to manage the warranty that is being extended to their customers.

The system incorporates the functions of tracking the servicing (both under and after warranty) required by customers, deploy the most appropriate service engineers, monitor the cost of servicing provided – both materials and labour, etc.

Benefits of the system include enabling client to identify potential equipment defects and monitor delinquent customers. Thereby enable them to take preventive and corrective actions.

Built based on Thin Client Software Architectural concept, the system is scalable from a single workstation/server to local network to wide area network via dial-up modem, lease line or Internet communication backbone.

It is Web enabled applications that allow customers to register their warranty via the Internet on-line and make appointment for servicing request.

CRiSTAL Customer Service Management System is designed for manufacturers and distributors of appliances and equipments that required to be supported by warranty.

It is designed to enhance customer relationship and warranty management.

CSM incorporates the capability to monitor customer complaints and warranty servicing that has to be performed on any piece of appliance or equipment and cost of supporting the warranty extended.

It also monitors delinquent customers and identify potential defects, thereby enabling the manufacturers and distributors to take corrective action before any serious fallout.

Integrated is a job-billing module that enable client to monitoring payment and help to ensure proper pricing of services rendered.

A separate but fully integrated Parts Inventory Management (CRiSTAL WMS) module further enhances the CSM, enabling user to plan and maintain parts inventory required to support the service operation.