Testimonials

CRiSTAL’s clients include an impressive list of companies:

CRiSTAL Warehouse Management Software (WMS)

Birkart Southeast Asia
“Birkart Southeast Asia selected CRiSTAL WMS as our mission critical logistics backbone within the region. Today the centrally managed WMS controls our warehousing operations regionally and provides our management with the crucial information needed for sound decision making. As an added advantage the system has become an effective marketing tool to showcase Birkart’s capabilities in effectively managing the supply chains of all our customers to agreed key performance indicators. Thanks to the CRiSTAL Solutions team for their high level of dedication, which made this possible?”

Mr Paul Portscher (Regional Director, Warehousing and Logistics)

Shesiedo

“Shiseido believes that inventory and warehouse management play a vital role in rendering total customer satisfaction by making sure that what customers want is delivered quickly, accurately and in the most effective manner at all times. Shiseido evaluated many systems and finally trusted CRiSTAL WMS because it was ready and had the most functional Warehouse Management System. During the implementation, I was very impressed by the high level of dedication and ownership by the implementation team”

Mr Shaun Lim (Warehouse Manager, Sheseido Singapore)

SCOPE Warehousing and Logistics Pte Ltd

A 3PL warehousing and logistics services provider, SCOPE has a client base that range from appliances, toys, pet foods to automotive parts.

Operating a highly effective warehouse, SCOPE has been constantly growing and seeking ways to improve its service level to its clients.

Seeking to further meet the even increasing requirement of customers to be provided up-to-date information and improved inventory status on demand, SCOPE selected to implement CRiSTAL Warehouse Management System to help manage its operation and provide the information visibility that is demanded by the client.

Selected clients are provided with direct access to the system via dial-up modem connectivity the enable them to check their inventory and delivery status.

Tobutsu

TOBUTSU, a wholly owned Japanese company that distributes fasteners to the electronic manufacturing companies.

Operating originally in a warehouse where everything is with hand-reach of the warehouse staff, TOBUTSU was forced to relocate it warehousing operation to a high-rack warehouse. Recognising that it is not possible to manage the new warehouse operation the same manual way as its previous warehouse, the management selected to implement CRiSTAL Warehouse Management System in the new warehouse.

The decision to select of the WMS was based on value-for-money and the experience and expertise of CRiSTAL Solutions team.

Since moving to the new warehouse in August 2001, the operation have constantly been improving and adapting to the new operational environment.

Customer Service Management (CSM)

CASA (S) Pte Ltd

A leading appliance master distributor of LG, ELBA, FABER and EF brand of products, CASA selected CRiSTAL Customer Service Management System to manage the after sales service and support operation.

Public listed on the Singapore Stock Exchange, CASA outgrown their in-house designed system as a result of their growing customer base. With the experience learned from their previous system, a search was make to secure a partner that can provide and support an integrated after-sales system that would facilitate CASA in enhancing customer service while being of ease of use and without the undue requirement on the staff that is usually required in similar system.

In the word of the service manager, “CRiSTAL CSM is a fully integrated after sales management system that enable them to obtain up-to-date information at the touch of a button, which greatly enhances their customer service and decision-making process”.

Website – http://www.lg.com.sg